I project a positive image and energy.
Look happy and interested
Model the Disney Look (guidelines for clothes and grooming)
Keep conversations positive
I am courteous and respectful to all Guests, including children.
Make eye contact and smile
Engage in Guest interaction
Treat Guests as individuals
Greet and welcome each Guest
Thank all Guests and invite them back
I stay in character and play the part.
Preserve and protect the magic
Provide excellent show quality and safety
Perform role efficiently by reducing hassles and inconveniences
I go above and beyond!
Anticipate needs and offer assistance
Create surprises and Magical Moments
Provide immediate service recovery